Frequently Asked Questions

 

Do you only use recycled timber?

Some of the best materials are right here, growing in our backyard, or holding up the roof next door. For this reason, we choose to use 100 per cent recycled, reclaimed and sustainably sourced Australian timbers.

 

Why choose custom made? 

Commissioning a piece of custom made furniture for your home, office or project, is now more accessible than ever. By choosing custom and handmade, you’ll not only have a piece with your unique design stamp on it, you will also reduce the amount of furniture ending up in landfill and support smaller makers in the process. 

 

Can Ingrain make everything?

Pretty much (with timber anyway!). Get in touch and let us know what you're after. If we aren't the right maker for your job, we have a heap of good wood buddies in Melbourne and interstate we can put you in touch with.

 

How should I care for my timber furniture?

Like your first-born. Unlike raising a child though, we give you all the advice you'll ever need from the get-go to care for your furniture to ensure your piece stands the test of time. Check out our care information here.

 

What sort of warranty does Ingrain provide?

All Ingrain Designs pieces include a 7-year internal structural warranty on all furniture. We use only the highest quality furniture grade timbers, combining traditional craftsmanship and modern technology, to make furniture that will last a lifetime when used as it is intended.

We also warrant all surface finishes for 2 years. This covers chemical failure of the finish, but does not cover wear and tear, or failure due to environmental factors or misuse.

Our warranty only covers designs by Ingrain Designs. Ingrain is not responsible for structural failure or timber movement which has been designed or requested by others. For example, we do not recommend or manufacture vanities with a cladding of any timber thicker than 20mm.

Natural environmental factors will affect the condition of furniture which can lead to cupping, timber splitting, shrinkage, expansion and timber finish discolouration which unfortunately cannot be warranted. 

For more information, check out warranty here.

 

When can I book in my trades?

We advise that no trades are booked until your furniture piece has arrived on-site due to the unpredictable nature of delivery from freight companies. Sometimes items are delayed or damaged during transit, which is unfortunately out of our control. We will always try and find a solution to get your item to you as soon as possible and keep you informed.

 

How will I know if my furniture is on its way?

You will receive confirmation of delivery date via email. And tracking details will follow from your designated freight company. Please note there is only tracking for interstate and Victorian deliveries, not those delivered here in Melbourne.

 

Will you ship furniture to me? I live miles away from Melbourne.

Totally. We ship nationally – and that includes you, Tassie. When shipping, we use top line national carriers, who ship door-to-door. Please note that couriers are unable to deliver any freight inside your house so someone will need to be home to assist with moving your piece indoors.

 

Does my furniture come assembled?

All our furniture arrives fully assembled, aside from our dining tables. To ensure safety of your piece during transit, and to minimise freight costs, our dining tables have their leg bases and frames removed.

These items will need to be installed by you, but don't worry, we can walk you through it. All fixings are provided. We also do this so that you can position the legs of the table to suit your chairs, as seating options and chairs come in different sizes. Chat to us if you want to know more.

 

WhY IS the lead time 8-10 weeks?

Everything we make is handmade from scratch in our workshop. Some timbers have a long milling time, which can push out our lead times. We always endeavour to get your item to your door at 8-10 weeks from time of ordering and payment is made. However, sometimes this lead time can change and we will always keep you in the loop and communicate any delays.

In regards to bathroom vanities, always remember to order your unit well and truly before they are required, to ensure your don't hold up any trades. If the lead time tracks over 16 weeks, we will fully refund your shipping costs.

 

ARE YOUR vanities heavy? Should we reinforce our bathroom walls?

A standard 1200mm vanity unit is around 65kgs. If you are not sure on the best solution, ask your builder or installer to speak to us. We are happy to help out.

 

What finishes do you use on furniture? 

We use Fiddes PolyX on all of our products. This is the natural oil and wax finish we use and recommend for high traffic components.

It is available in a satin finish or a raw satin finish. It is derived from natural oils and waxes, and is easily repaired, re-coated, and super waterproof.

 

 Further questions?

Have a question not answered by the above? Get in touch – we'll be happy to answer any other queries you might have.